Refund policy
Return & Refund Policy
Thank you for shopping with Snapshot Magnets. Because all of our products are custom-made using your personal photos, we have a specific return and refund policy outlined below.
Custom Orders
All photo magnets are custom printed and made to order. For this reason, we do not accept returns or exchanges for change of mind, incorrect photo selection, or ordering the wrong quantity.
Damaged or Defective Items
If your order arrives damaged or there is a printing defect, please contact us within 7 days of receiving your order. Be sure to include:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging
Once reviewed, we will gladly offer a replacement or refund, depending on the situation.
Incorrect Orders
If we made an error with your order (wrong quantity, incorrect print, or production issue), we will make it right at no additional cost to you.
Refunds
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Cancellations
Orders may be canceled before production begins. Once production has begun, orders can no longer be canceled.
Contact Us
If you have any questions or concerns about your order, please contact us at:
support@mysnapshotmagnets.com
Your satisfaction is important to us, and we’re always happy to help.